Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via PLAY deliveries. PLAY delivers customers within Nigeria and while we pride ourselves on our efficiency and promptness, it is possible that due to some unforeseen circumstances, we may be unable to deliver within the time frame earlier agreed. Therefore, we refuse to be held liable in the event where delivery is delayed due to unforeseen circumstances.
By proceeding, you agree not to hold the seller liable for any delay or failure to deliver products or otherwise perform any obligation as specified in these Terms and Conditions of Sale if the same is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable control.
Our Return Policy is as contained in the document titled “Return Policy” on our Site.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.